Frequently Asked Questions — Ajzara
Delivery
When will my order arrive?
Orders typically take 2–5 business days to process. Following dispatch, standard delivery takes 7–15 business days. Express options are available at checkout.
Do you ship internationally?
Yes. We ship to 200+ countries worldwide. Shipping costs are calculated at checkout; orders over $300 USD qualify for complimentary standard delivery. International deliveries typically arrive within 14–25 business days.
How can I track my order?
Upon dispatch, you will receive a tracking link via email to monitor your shipment's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 28 days of delivery. Items must remain in their original condition, unworn, with all tags attached.
How do I initiate a return?
Please visit our Returns portal or contact client services. We will provide a return authorization and instructions.
Product & Care
How do I care for my items?
Specific care instructions are detailed on the garment label. For specialized pieces, we recommend professional cleaning.
Sizing guidance
Sizing varies by designer. Please refer to the size guide on the individual product page, or contact our team for precise measurements.
Still have questions? Contact our support team — we respond within 24 hours.